Refund policy

We do not provide refunds on personalised/customised orders due to the unique nature of these goods. This includes items such as wedding invitations, save-the-dates, table plans, menus, place cards, and table numbers and any other personalised items sold. 

If your product(s) arrive damaged or with faulty printing, you can request a reprint within 5 days of receiving them. Reprint requests must be submitted in writing or via email. However, we will not reprint products if the content is incorrect due to an error made during ordering, as this does not constitute faulty printing.

Reprints will be offered free of charge only if we determine that the stationery is faulty or does not meet your order specifications. If you request a reprint, we may ask you to return some or all of the products to us at your own expense. We may also request photographic evidence of the alleged fault or damage. Reprints will not be processed until we receive the returned products and the requested photographic evidence. We retain copies of all printed goods to assess any potential printing faults or damage.

We do not offer refunds for damaged, faulty, or missing items. Instead, we will reprint your product(s) per these terms and conditions.

Cancellation Policy:

We reserve the right to charge for any work completed up to the current stage of the project. For custom or bespoke projects, cancellations after your approval of the proof will incur the full charge, and the remaining balance must be settled promptly. Refunds will be granted at our discretion.

Digital Products

Digital designs are non-refundable due to their intangible nature and the resources invested in their creation.  As digital designs cannot be physically returned, their sale is considered final. This policy ensures fairness to both parties involved and reflects the unique nature of digital design services.